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Welcome to the latest Edition of FAM News.
It's been a busy
year so far at Redrose and we welcome a number of new FAM customer's on board
since the last newsletter. So a warm welcome to all at Luke Roper, Fight for
Fashion, New Deal, Corporate Togs, Nicholas Deakins, Greg Norman and Drooth to
name a few.
We also have a
new starter in Tim Dore who has joined the team as a Developer/Support analyst.
Tim will be helping on the support desk and will also be responsible for
developing a web interface to FAM so that your customers can place wholesale
orders via your web site.
If you have any
comments, suggestions or feed back on this I'd be delighted to hear from you.
Kevin
Meers - MD Redrose Software Ltd
kevin@redrosesoftware.co.uk
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FAM Hints and Tips
Enquiry - Customer View
This sometimes forgotten screen is a great way to view your customers with phone numbers, rep and e-mail info.
Right Click menu
In every screen in FAM you can use your right click mouse button to sort or filter the screen you are in.
Intrastats
Did you know FAM can produce your intrastat and EC Sales reports and create an electronic file that can be submitted
via the government gateway?
Bank Details
In maint - Bank Details you can set up all of your bank accounts per company and currency. We can then make
these print on your invoices if you want.
Reps Commission
Sales reps commission can now be set by customer, brand, product type, order type and individually by style.
Bespoke Customer Invoices
If you have a customer that wants their invoices to look different to your normal layout this can be catered for in
the normal invoice run using a bespoke invoice format in the customer settings
tab. Send us a copy of what they require.
Customer Payment Plans
A customer can be flagged as being on a payment plan. We can design you a letter that details their orders and the
payment installments you require from them.
Skype
If you use Skype you can call your customers normal phone number using Skype from the customer notes tab of the
customer. Skype call rates apply.
Web Site Integration
FAM can integrate
with your e-commerce web site for style, stock and customer order info.
If you do not
have an e-commerce web site yet we can help develop one for you.
Please let us
know if this is of interest and we can discuss the options with you.
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Sage
50 Integration
I'm sure that
you all know by now that Redrose is an Accredited Sage Business Partner. FAM has always linked with Sage via export/import but
now we have much closer integration so you can see the details of invoices and
credits. Click here
for more details.
As a Sage
Business Partner we can supply you with
Sage Upgrades,
Training,
Stationary
and also other Sage Software products such as
Payroll,
P11D,
Act!
CRM and
HR.
EPOS
FAM's EPOS screen
is being re-developed as a more traditional standalone EPOS system for use in
store with out the need for a live connection to head office. Sales and stock
will still update live back to head office provided the internet connection is
OK so real-time sales can be tracked. A more use friendly interface will make it
easier for staff to use.
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New Reports
1. Orders by Style - Brand Margins with
Historic Comparisons. There is a new option with these reports -
By Rep By Product Type Buy Country and you can also have it in currency.
2. Sales Reports - 5 Year sales by Rep
and 5 year sales by Rep by Customer. This report gives
yearly sales analysis for a 5 year period with options by rep and customer.
3. Style Sales - Best Sellers by Style. This
report is designed to help with continuing styles so see year on year sales.
4. Delivered Orders - Style Enquiry.
If a member of the public phones up wanting to know where to get a style in a
particular size, this report tells you which of your customers has had them
delivered.
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